According to reports, Samsung has recalled the recently launched Galaxy Note 7. This will be by far one of the biggest mobile phone recalls in history. Reports have indicated 35 separate incidents of the mobile smartphone’s exploding. The internet has seen photos of exploded Galaxy Note 7 smartphones doing rounds. The recall is set to happen worldwide with all sales already having been suspended. Samsung is reportedly working on replacement preparations. The replacement process is set to take about two weeks Samsung have said.
The problem appears to be battery related and Samsung indicated using multiple battery manufacturers for the Galaxy Note 7. Samsung also claim on 24 units in every one million (1 in 42000) would be at risk of fire. These figures however are reason enough to bring about a recall as Samsung would naturally expect to sell in large volumes. A per market recall strategy is expected to commence very soon.
A growing concern
Rechargeable battery problems seem to be on the rise. Just a few weeks ago, nearly half a million hoverboards were recalled by manufacturers and retailers on similar grounds. There were 99 separate incidents of hoverboard battery packs overheating, sparking, smoking, catching fire and even exploding. This prompted for the massive recall of the devices.
Ill timed fate
Things could not be any worse for Samsung. In less than a week, their arch rival are set to unleash the much anticipated iPhone 7 which is the Note 7’s direct competition. This cannot be by any means good for Samsung as they could potentially lose millions in revenue. To make matters worse, they could lose directly to Apple.
The official statement
“Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.
To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.
For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks.
We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.”
What to do if you have a Galaxy Note 7
According to Samsung, the problem is not widespread as different battery manufacturers were used for different markets. Samsung have already taken China out of the equation and declared the devices there safe to use. Everyone else is at this moment advised to approach their dealers or Samsung service center.
We will update on the issue as reports come in