Ecocash data app is down, could be the ZESA integration

Ecocash data app is down, could be the ZESA integration

Ecocash data app down

Just hours after integrating ZESA prepaid electricity token purchasing, Ecocash’s data app seems to have gone down. We first noticed this while testing out the ZESA and DSTV payments on the mobile money platform’s Android data app. So, if you cannot access Ecocash services via the app right now do not despair, you are not alone. At first some of the other services seemed to be working fine but the whole system went down a few minutes later.

An “unable to connect to the server” error come up everytime one opens the app. At first we suspected data connection issues but that was not the issue. Our communications with an Ecocash representative confirmed that there are challenges with the service.

The screenshot below shows the error message we are getting when trying to access the service.

Ecocash error message
Error message on Android app

It is unclear whether the service is currently down for all subscribers or not.

More to follow

 

 

 

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